Privacy Policy

Version of October 4, 2026

This policy explains what data lovin collects, why, and how we protect it. Data controller: lovin.

1. Data we collect

Account data: name, email, password (encrypted); with Sign in with Apple - your Apple identifier and the email you chose to share.

Delivery data: phone, city, address, order comments.

Order data: items, amounts, statuses, payment details (transaction number; we do not receive or store card details).

Technical data: device push token for notifications and the app language. Photos for photo search are processed temporarily and not stored.

We do not use advertising trackers and do not sell data.

2. Why we use it

To fulfil orders: purchase, delivery, customs clearance and contacting you.

To send order status notifications, provide support and comply with legal requirements (accounting and tax).

3. Who we share it with

Delivery and customs partners - to the extent needed for delivery (name, phone, address).

Payment providers - to process payments.

Technical service providers (hosting, notifications and email delivery) - only to operate the Service.

Public authorities - where required by law.

4. Retention and deletion

Data is kept while you have an account. You can delete your account in the app: Profile - Password & security - Delete account.

On deletion the account is disabled and your name, email, phone, address, password, notifications and push tokens are deleted. Order records are kept without your contact details for accounting; contacts in orders still in progress are kept until they are completed.

5. Your rights

You can request access to, correction or deletion of your data, or withdraw consent, by contacting us. Profile data can be edited in the app.

6. Security

We transmit data over encrypted connections, store passwords encrypted and restrict staff access to data.

7. Contact

Questions about personal data: info@lovin-app.com.