Service Rules

Version of October 4, 2026

How to place, pay for and receive an order, and what to do if something goes wrong.

1. How an order works

1) You choose an item and place an order in the app. 2) Our manager checks availability and price with the seller and confirms the order. 3) You pay for the order. 4) After full payment we purchase the item from the seller. 5) The item is delivered to the warehouse, shipped to Armenia and cleared through customs. 6) We contact you and hand over the order.

The order status is shown in the app under "My orders", and we send a notification at every stage.

2. Price and payment

Prices in the app are in AMD and include the seller's price, delivery to the warehouse, international shipping, our service fee and, where applicable, customs duty.

The seller's price and availability may change before the order is confirmed. In that case our manager will contact you to agree on a new price or cancel the order.

We purchase the item only after the order is paid in full.

3. Customs and prohibited goods

Items worth more than EUR 200 are subject to a 15% customs duty on the amount above that threshold. The duty is calculated in advance, included in the price and shown separately, but it is an estimate.

If customs charges a higher duty, the buyer pays the difference. If an item is detained, confiscated or refused entry, the related costs and risks are borne by the buyer.

Goods prohibited from import or air transport (for example aerosols, food, drones, airbags, oils over 250 ml) cannot be ordered.

4. Delivery times

Delivery times shown in the app are estimates and may increase due to seller dispatch delays, carriers, customs clearance or force majeure.

5. Cancellation

Before the item is purchased from the seller, you can cancel free of charge and receive a full refund.

After purchase, cancellation is possible only if the seller accepts a return; the refund is reduced by the costs incurred (shipping, marketplace and payment fees).

6. Receiving and checking

Check the item as soon as you receive it. We recommend recording an unboxing video - it will be needed if you have to file a claim.

7. Claims about the item

Report a problem within 24 hours of receiving the order, with the order number, photos and video.

We accept claims if: you received the wrong item (a different model, size or color than ordered); the item is defective or does not work; an item marked "Guarantee" turns out not to be authentic.

We help you return the item to the seller or marketplace and refund you once the seller or marketplace refunds us. Return shipping costs follow the seller's or marketplace's terms; if they do not cover them, they are borne by the buyer.

We do not accept claims if the item did not fit in size or color or you did not like it, if more than 24 hours have passed since delivery, or if the item shows signs of use.

8. Lost or damaged parcels

If a parcel is lost or damaged in transit, we file a claim with the carrier on your behalf and refund you the amount the carrier compensates.

9. Refunds

Refunds are made by the original payment method within 10 business days: for cancellations before purchase - from the cancellation; in other cases - from the moment the seller, marketplace or carrier refunds us.

10. Warranty and authenticity

We do not provide our own warranty on goods; warranty obligations lie with the seller and the manufacturer.

Items marked "Guarantee" are checked for authenticity by the marketplace's independent experts before shipping.

11. Contact us

For any questions, email info@lovin-app.com or message us on Telegram @lovin_support.