Support

We are available from 10:00 to 18:00 Yerevan time and usually reply within a few hours.

How to reach us

Include your order number if your question is about an order - it helps us reply faster.

How do I place an order?

Add an item to the cart and check out. Our manager confirms availability and price; after payment we purchase and deliver the item.

How long does delivery take?

The estimated time is shown on the product page. You can track every stage under "My orders".

What is included in the price?

The item, delivery to Armenia, our service fee and customs duty where needed - shown separately. See the Service Rules for details.

Can I cancel an order?

Yes, free of charge while the item has not been purchased from the seller. After purchase - only if the seller accepts a return.

Wrong or defective item

Message us within 24 hours of delivery with the order number, photos and video. We will help with the return.

How do I delete my account?

In the lovin app: Profile - Password & security - Delete account.

Without the app: email info@lovin-app.com from the email address or phone number on your account with the subject "Delete account". We will delete the account within 7 days and confirm it.

Your name, email, phone, address, password, notifications and push tokens are deleted, and the account can no longer be used. Order records are kept without your contact details for accounting; contacts in orders still in progress are kept until they are completed.